Conditions of Use

Welcome to Nextra Dianella Website

This site is owned and operated by Nextra Dianella and provides its services to you subject to the following listed Terms of Use. In visiting or shopping at you accept these conditions and so we suggest you read them carefully.

Please note that by accessing, browsing, and or using this site you acknowledge that you have read, understood and agree to be bound by these Terms of Use.

Governing Law

Nextra Dianella controls and operates this site from its offices within Western Australia  Australia and these Terms of Use are governed by the laws of of Western Australia.  You and Nextra Dianella agree to submit to the non-exclusive jurisdiction of the courts of the State of Western Australia and if you choose to access this site from another location you are responsible for compliance with the applicable local laws.

Revision to Terms of Use

Nextra Dianella may from time to time revise or amend these Terms of Use in its discretion by posting revised terms. You agree that, in the event that any portion of these Terms of Use is found to be unenforceable, the remainder of these Terms of Use remain in full force and effect. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by these Terms of Use as so revised. You should therefore periodically visit this page to determine the current Terms of Use to which you are bound.

Electronic Communications

When you visit, shop, email, post comments and interact with Nextra Dianella you are communicating with us electronically. In our interaction you consent to receive communications from us electronically and we will communicate with you by e-mail or by posting notices on the Nextra web site. You further agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


The content included in this site is protected by copyright under the laws of Australia and, through international treaties, other countries. Unless otherwise stated, all rights in all content, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Nextra Dianella or its content suppliers and protected by Australian and international copyright laws. You must not otherwise, without our permission, exploit any of our content for commercial purposes or other purposes that are not expressly permitted under these Terms of Use.

Site Access

Nextra Dianella grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Nextra Dianella. This license does not include any resale or commercial use of this site or its contents.

No trade mark (whether registered or otherwise) that is contained on this site may be used without our prior written permission or that of the trade mark owner.  Any unauthorized use terminates the permission or license granted by Nextra Dianella.

Your Account

You are responsible for maintaining the confidentiality of your account and password; and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password and Nextra Dianella reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in it's sole discretion.

Sale to Minors

Nextra Dianella does sell products to children, but it conducts the sales transaction with adults, who can purchase with a credit card. If you are under 18, you may use Nextra Dianella only with the involvement of a parent or guardian.

Comments, Communications and Other Content

Visitors who post comments, make communication and offer content to this site may do so as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, or commercial solicitation.

In using this site you may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content.

Nextra Dianella has the right but not the obligation to monitor and edit or remove any activity or content on the Nextra web site. Nextra Dianella takes no responsibility and assumes no liability for any content posted by you or any third party.  In posting content you grant Nextra Dianella a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Nextra Dianella and its affiliates the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post and that the content is accurate and that the use of the content you supply does not violate this policy and will not cause injury to any person or entity.  You will indemnify Nextra Dianella for all claims resulting from content you supply.


All prices are inclusive of GST and in Australian dollars ($AUD).

Prices displayed on this site are current at the time of issue, but may change at any time and are subject to availability.  Prices of items are subject to change without notice and may vary from those in store.

Product Descriptions

Nextra Dianella attempts to be as accurate as possible and does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Nextra Dianella itself is not as described, your sole remedy is to return it in unused condition.

All printer manufacturer names, brands, trademarks and logos used on this site are registered trademarks of their respective owners and whilst we make reference to brand name merchandise we are not endorsed by or associated with these companies.

Risk of Loss

All items purchased from Nextra Dianellaare made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Disclaimer & Indemnity

This site is provided by Nextra Dianella  on an "AS IS" and "AS AVAILABLE" basis.

Nextra Dianella makes no representation or warranties of any kind, express or implied, as to the operation of this site or the content, material or products included in this site.

Nextra Dianella does not warrant that this site, its server or email sent from Nextra Dianella are free of viruses or other harmful items.  Nextra Dianella will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages as provided by law.

You expressly agree that your use of this site is at your sole risk to the full extent permissible by applicable law. You also agree to indemnify and keep Nextra Dianella indemnified against any claim, demand, injury, damage, loss, expense, cost or liability made against or suffered by Nextra Dianella in connection with your use of this site and any breech of our Terms Of Use or of any rights of third parties.


All orders will be packed to minimize damage during transit and will be sent using Australian Postal Services or other Courier Services

Orders will be dispatched within the next business day after payment is received and given the item is in stock. You should receive your order within 5 days after shipment, but should we not be able to ship the goods within this time frame we will contact you and offer you the choice of a refund or delivery when the stock is available. You will not be liable for any additional delivery charges should we have to backorder and delay delivery on any part of your order.

Due to the spiralling cost associated with redelivery fees charged To Nextra Dianella as a result of customers not being available to recieve goods ordered, some important changes have been made to the process of delivery. Nextra Dianella can no longer absorb any redelivery fees caused by customers not being available to recieve goods. Please read the following terms and conditions of purchase that deal specifically with these changes.

a) All orders delivered by Courier Companies and Australia Post will have attached to their sent goods an "AUTHORITY TO LEAVE ARTICAL ON PREMISES WITHOUT P.O.D." or a "NO      SIGNATURE REQUIRED" or other such label indicating that goods may be left at the nominated address without a signature or physical handover to the customer. Such customers agree to abide by this action and hence are then fully responsible for the condition and title of such goods left without a signature.


We accept no responsibility for parcels that are lost within the postal system. Any problems related to lost parcels must be taken up with (Your delivery service)


We understand that goods can sometimes be incorrectly ordered or might possibly be faulty or damaged in transit. In these instances we are happy to offer a 30 day money back guarantee on the cost of the products provided you return these to us in an unused and original condition. We cannot refund your delivery charge, but where goods have been delivered to you in an unusable condition we will not include delivery charges on replacement stock. We do suggest that you check all items received against your invoice prior to opening to ensure the integrity of the packaging and that the product is correct for your needs.

To obtain your return credit we ask that you seek a Returns Authorization Advice from us. You can obtain this by emailing directly to and stating your name and contact details, the invoice number, the goods to be returned, and the nature of the return.

Return Authorizations will be valid for 30 days from the date of purchase and will be honored once the returned goods have been received by us.

Incorrectly ordered good must be returned at your cost, whilst faulty or damaged goods will have the cost of postage credited back to you. Please ensure that incorrectly ordered goods are placed in additional packaging so that they are returned in a saleable condition.

Privacy & Security

We value your rights and take action to protect your privacy and security.  We only collect information when you knowingly provide this to us, and this is kept confidential and not passed on to any third party.

Our website may collect information via the use of cookies when you access or download information from our web site.  This information is typically limited to your server address, domain name, time of your visit and information you viewed or downloaded. You can disable any web site accessing this information by disabling cookies on your browser, although this may limit your ability to view certain web sites.

We will not bother you with unwanted correspondence and will only send you emails to inform you of the progress of any orders or product information as part of our newsletter service.  If you do not want to receive the newsletters, you can adjust your account settings to reflect this by selecting unsubscribed in the newsletters menu.

The security of your financial transactions and money is protected through our use of the highly secure ANZ e-gate site and they collect your details. ANZ then advises that payment is complete and the order is ready for us to process. In this way we do not access your personal financial information and the transaction itself is protected by one of the largest banks in Australia

Legal Stuff

Privacy Policy:

Your personal information kept on Nextra Dianella's website will be for our use only. It will never be passed to other companies. You will only receive marketing material from us and no one else.

Payment Policy:

All prices on the website include GST. We accept payment via domestic and international credit card services.

Change of Mind Items:

Choose carefully as we do not issue refunds, credit or exchanges for change of mind purchases.

Incorrect Choice Items:

Please in your own words. See example below. 

Please note that product photos are representations of the items that you receive. It is important that you read through the entire product description to make sure of sizes, weights and shapes. In addition, there is a limit to the colour range that can be displayed on a webpage. As such, actual colours may vary from one computer monitor to another. In the case of handmade products, there may be slight variations in shape and size. We do not issue refunds for making incorrect product choices. If you have made an incorrect choice, you may return the items for store credit. However, there will be a 25% re-stocking fee of the value of the goods. Store credit is based on the value of the goods excluding the shipping cost.

Incorrectly described Items:

While we attempt to describe products as accurately as possible, this does not mean that the descriptions and content of this website will be 100% error free. If you have received a product that is not as described on the site, you may return the item in an unused condition and you will receive a full refund or store credit (excluding the cost of shipping).

Items damaged in transit:

Whilst all goods are examined and utmost care is taken when packaging your parcels, we understand that due to unforeseen circumstances, some articles may be damaged in transit. If you have received damaged items the following procedure must be followed:

  • We must be told of the damage, via email, within 48 hours of receiving the parcel. When possible, a photograph of the damaged products shall be included.
  • Please send the damaged portion, or the parcel in its entirety, back to us and we will ship out a replacement at no extra cost.
  • If we are not able to replace the damaged product or if the item is out of stock, we can, at our discretion, issue you store credit, replace the items with a similar item or offer you a full refund (excluding the shipping costs).

Faulty Items:

If you have received faulty items, you are entitled to a full refund (less shipping costs), credit (less shipping costs) or exchane.